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WHY SHOP WITH US?
YOUR NEXT PAIR, WITHOUT THE STRESS
Shop confidently with reliable delivery, secure payments, easy returns, and carefully checked products.
FREE SHIPPING
Free shipping on every order.
EASY RETURNS
Simple and hassle-free returns.
SECURE CHECKOUT
Protected and encrypted payments.
QUALITY CHECKED
Every pair is carefully inspected.
GOT QUESTIONS?
EVERYTHING YOU NEED TO KNOW
Select your region and browse our most frequently asked questions. Our support team is always here if you need more help.
How do I know which size to order?
Our products generally fit true to standard sizing. Order your usual size with confidence and check the size guide available on each product page before purchasing.
What if I’m between sizes?
If you fall between two sizes, we recommend sizing up for a more comfortable fit. You can also contact our team for individual sizing advice before ordering.
Do your sneakers fit wide feet?
Most styles have a standard-width fit. Customers with wider feet may find that going up half a size provides a more comfortable fit.
Where can I find the size guide?
A size guide is available on every product page with UK, EU and US measurements. If you are still unsure, contact our support team before placing your order.
UK STANDARD DELIVERY: 3–5 WORKING DAYS Dispatched within one business day · Fully tracked · Free on every order
How long does UK delivery take?
Orders are normally dispatched within one business day. Standard UK delivery arrives within 3–5 working days. You’ll receive tracking details by email when your parcel ships.
Is UK delivery free?
Yes. Standard delivery is free on every UK order with no minimum spend required.
How do I track my order?
You’ll receive a tracking link by email as soon as your order is dispatched. If it has not arrived within two business days, contact us and we’ll check it for you.
Do you deliver to all UK addresses?
We deliver throughout the United Kingdom, including Northern Ireland and Scotland. Remote areas may require an additional one or two working days.
EU DELIVERY: 5–10 BUSINESS DAYS Dispatched within 1–2 business days · Fully tracked · Free on every order
How long does European delivery take?
European orders are dispatched within 1–2 business days. Standard delivery usually takes 5–10 business days, depending on the destination.
Is shipping free to Europe?
Yes. Standard shipping is free on European orders, with no minimum spend or hidden delivery charge.
Will I pay customs or import fees?
Any applicable customs or tax information will be shown during checkout. Please check your final order total before completing payment.
How do I track my European order?
A fully tracked delivery link will be emailed to you as soon as your order leaves our warehouse.
US DELIVERY: 3–9 BUSINESS DAYS Dispatched within one business day · Fully tracked · Free on every order
How long does US shipping take?
Orders are dispatched within one business day. Standard US delivery takes approximately 3–9 business days, depending on your state and courier route.
Why can delivery take up to nine days?
Delivery times vary by location. East Coast orders typically arrive sooner, while West Coast and rural deliveries may take closer to the upper end of the estimated window.
Is US shipping free?
Yes. Standard shipping is free on all US orders with no minimum spend.
Do you ship to all 50 states?
We ship to all 50 US states, including Alaska and Hawaii. Delivery to Alaska and Hawaii may take slightly longer.
How do I track my US order?
You’ll receive a full tracking link by email as soon as your order is dispatched.
What is your returns policy?
You have 30 days from delivery to request a return. Items must be unworn, unused and returned in their original packaging.
Is returning an order free?
Contact our support team to begin your return. They will explain the available return options and provide the necessary instructions.
Can I exchange for another size?
Exchanges are available within the returns period, subject to stock availability. Contact us with your order number and the size you require.
How long does a refund take?
Once your return has been received and approved, your refund will be issued to the original payment method. Banks may require several additional business days to display it.
How should I care for my sneakers?
Follow the instructions shown on the product page. In general, spot clean with a soft damp cloth, avoid soaking and allow your sneakers to dry naturally.
Are your products quality checked?
Every item is inspected before dispatch. We check its construction, finish, sizing and packaging before sending it to the customer.
Is stock limited?
Some products and sizes are available in limited quantities and may not be restocked once sold out.
Will I receive what is shown in the photos?
Product photos are intended to accurately represent the item. Minor colour differences may occur depending on lighting and your screen settings.
Is checkout secure?
Yes. Your order is processed through Shopify’s secure encrypted checkout. Your complete payment information is not stored by our store.
Which payment methods do you accept?
Available payment methods are displayed during checkout and may include major credit cards, Apple Pay, Google Pay, Shop Pay and Klarna.
Can I pay in instalments?
If an instalment provider is available for your location and order, the option will appear automatically during checkout.
When will I be charged?
Payment is authorised when you complete checkout. You’ll receive an order confirmation by email once your purchase is successful.
STILL HAVE A QUESTION?
Our support team is ready to help with your order, sizing or delivery.